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Claims and returns

When signing agreements with manufacturers, the good of our consumers and the shopping security were our priorities. We focused on high quality, proven and effective products. All of them were additionally covered by a warranty. However, if you feel unsatisfied with the purchases made, you can return the goods within 14 days following the receipt of the package. All you have to do is to take several steps described in the instructions below.Product return - description and procedureThe returned products must be sent back in an undamaged original packaging including its entire content, after the prior notification of the service staff of Sklep dla Ogrodu of this intention. If the whole procedure is accepted and also if the product is complete, the money which the Customer paid for a given product will be returned to them within 14 working days via transfer to the bank account number of the Customer. * The cost of transport of the returned goods is covered by the CustomerProcedure:

E-mail notification of the Sklep dla Ogrodu service staff of the willingness to return the purchased product/s. E-mail message to the following e-mail address: orders@sklepdlaogrodu.pl

The e-mail message should contain:
- name and surname,
 -the address,
- the order number,
- the name of the returned goods,
- the catalogue number,
- the amount of products.

Download the contract withdrawal form here.


Having received your e-mail
- the service staff contacts you on phone, or sends you an e-mail reply, jointly agreeing on all the details of the course of the return procedure.

Preparation of the return package by the Customer – basic information.
- the product must be complete,
- the product must not bear any traces of use,
- the product has the original undamaged manufacturer’s packaging.

Shipment of the package (at the expense of the Customer/buyar) - the goods must be returned to the address provided by the shop’s employee via e-mail.Claims - description and procedureAll the products offered by sklepdlaogrodu.pl are covered by the manufacturer’s warranty. If the claim refers to damage in transport, please draw up a damage report and contact our service staff. Any other types of claims are also subject to the following procedure and can be processed.Procedure:

Preparation of the damage report - if the package was damaged in transport.

The claim should be reported to the shop's service staff using the following e-mail address: orders@sklepdlaogrodu.pl

The e-mail message should contain:
- name and surname,
 -the address,
- the order number,
- the name of the returned goods,
- the catalogue number,
- the amount of products.
- the photos of damage – obligatory for the processing of the claim!

Having received your e-mail, the service staff calls you or sends an e-mail reply in order to agree on the claim processing details - further steps which are to be taken.

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